Terms of Service

1. Who these terms are between

These terms are an agreement between you and Seyreon, a sole proprietorship of Yash Maheshwari, at 27, Near Jain Mandir, Ward No. 27, Mohalla Number 2, Bilsi, Budaun, Uttar Pradesh 243633, India, working from Delhi (“we”, “us”). They cover this website, the Reon chat assistant, meetings booked through it, the client portal and the invoices we send. Using any of those means you accept them. If you don't, please don't use the service.

If you accept these terms for a company, you confirm you are allowed to bind it, and “you” means that company.

2. Which document wins

If we have signed a separate agreement, proposal or statement of work with you, that document governs the work — its scope, fees, timelines and deliverables. These terms cover the website and the tools around it, and fill any gap the signed document leaves. Where the two genuinely conflict, the signed document wins.

3. Using this website

The website, blog and assistant are here to tell you about our services. Content can change without notice, and we don't promise it is free of errors or always available.

You agree not to:

• scrape or harvest the site at scale, or hit it with automated traffic beyond normal use;
• probe, scan or try to get past authentication, rate limits or any other protection;
• upload malware, or anything unlawful, defamatory, infringing or obscene;
• use the assistant to generate content that is unlawful, or to impersonate someone;
• resell or republish our content as your own;
• interfere with anyone else's use of the service.

We may suspend or block access that breaks these rules, or that threatens the service or other users.

4. The chat assistant (Reon)

Reon is an AI assistant. It aims to be accurate about Seyreon, but its replies are not a contract, a quotation, or professional advice. Prices, scope and commitments are binding only when a person on our team confirms them in writing. AI can be wrong or out of date; check anything that matters with us.

Don't put sensitive personal data — passwords, payment details, ID numbers, health information — into the chat. Conversations are stored and deleted as described in the Privacy Policy, and you can ask us to delete yours at any time. You can also ask to speak to a person instead.

5. Meetings

Meetings booked through the site are free discovery calls unless we agree otherwise. Either side may reschedule or cancel — reply to the confirmation email. Repeatedly missing booked calls without notice may mean we stop offering slots.

6. Accounts and the client portal

Portal accounts are created by us for active clients; you cannot sign yourself up. Each kind of account has its own door — clients sign in at the client portal, our team at theirs — and a password for the wrong door will not let you in.

Keep your password private, don't share your login, and tell us immediately if you think someone else has it. You are responsible for what happens under your account. We may suspend an account to protect the service, to protect you, or as described in the payment section below.

7. What you put in the portal

The documents, messages, vault entries and other material you upload stay yours. You give us permission to store and use them only as far as we need to in order to do the work and run the portal. You confirm you have the right to upload what you upload, and that it doesn't infringe anyone else's rights.

You can delete your own material at any time; deleting really deletes, including any file attached to it. Ask us and we will remove everything we hold once we are no longer required to keep it.

8. Fees, invoices and payment

Invoices. We invoice the amounts agreed in your proposal or signed agreement. Each invoice states what it covers, its amount, its due date and how to pay. A portal client sees it in the portal; a client without a portal account is emailed a private link to a page showing the same invoice.

Agreements with free months. Where a signed agreement includes free months, those invoices are still issued so the record is complete — they show the normal price struck through, a total of zero, and nothing to pay.

Currency. Fees are quoted, invoiced and charged in USD. Our clients are international and primarily based in the United States.

Paying. Payment is due by the date on the invoice. Online payment links take you to a payment provider's own page; we never handle your card or bank details. Unless the invoice says otherwise, amounts exclude taxes and any bank or currency-conversion charges, which are yours. Telling us in the portal that you have paid is a notification, not a payment — an invoice is settled when the money reaches us.

If an invoice goes unpaid. We send a gentle reminder the day after the due date and a firmer one a few days later. Seven days after the due date, portal access is paused: you can still see and pay every open invoice, but the rest of the portal is put on hold, and we email you when that happens. Access is restored automatically as soon as the invoice is marked paid. We may also pause work in progress while an invoice is overdue.

Disputes. If you think an invoice is wrong, tell us before the due date at billing@seyreon.com and we will sort it out. We don't pause anyone over an amount that is genuinely in dispute while we are working through it.

Refunds, cancellation and delivery. Payment terms, when we refund and when we do not, how to cancel a project that is under way, how a refund is processed, and how a build is delivered and handed over are all set out in the Refund, Cancellation & Service Delivery Policy, which forms part of these terms. Where that policy and this section both speak about refunds or cancellation, that policy applies.

9. Our intellectual property

SEYREON is the subject of trade mark application no. 7167948 in Class 42, filed on 8 August 2025 and pending. That name, the Reon persona, our logos, the design of this site and everything we publish on it belong to us. Don't reuse them without permission. Where a signed agreement transfers the rights in a deliverable to you, that transfer takes effect once the work is paid for in full; until then you have permission to use it for the purpose we agreed.

Any tools, code libraries, templates or methods we built before or outside your project stay ours, and we may reuse them.

10. Testimonials, case studies and publicity

If you submit a testimonial, you allow us to publish it with your name, role, company and photo on our website and in our marketing. You can ask us to take it down at any time and we will. A case study that names you or shows your work is published only with your agreement.

11. Confidentiality

Each side will keep the other's non-public business information confidential and use it only for the work — except where it is already public, was already known, or has to be disclosed by law. This lasts beyond the end of the engagement.

12. Marketing emails

We send the newsletter only to people who asked for it, and every mail has an unsubscribe link. Service mail — invoices, reminders, replies to your messages, security notices — is part of the service and is sent while your account is live.

13. Third-party services

We rely on other companies to run the service — hosting, our database and sign-in, content, the AI model behind the assistant, email delivery, calendar invitations, and payment. They are listed in the Privacy Policy. We choose them carefully but we don't control them, and we are not responsible for their own websites, terms or outages.

14. Availability

We aim to keep the site and portal up, but we don't promise uninterrupted service. Maintenance, upgrades and things outside our control mean it may be unavailable at times. We'll give notice of planned downtime where we reasonably can.

15. Disclaimers

Except where a signed agreement says otherwise, the website, the assistant and the portal are provided “as is”. To the extent the law allows, we exclude all implied warranties — including fitness for a particular purpose and non-infringement — and we do not warrant that the assistant's replies are accurate or complete. Nothing here excludes liability that cannot be excluded by law.

16. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential loss, loss of profit, revenue, goodwill or data, or for anything arising from your reliance on an assistant reply. Our total liability arising out of the service in any twelve-month period is limited to the fees you paid us in that period, or, if you have paid us nothing, to a nominal amount.

17. Your responsibility for misuse

If someone brings a claim against us because of the material you uploaded or because you used the service in breach of these terms, you will cover the reasonable cost of dealing with it.

18. Ending it

You may stop using the website at any time, and either side may end an engagement as the signed agreement sets out. We may suspend or close an account that breaks these terms, that is being used to harm the service or another user, or that has an invoice long overdue. When an account closes we give you a reasonable chance to take a copy of your material, then delete it apart from records we are required to keep. The confidentiality, intellectual property, liability and governing-law sections survive the end.

19. Privacy

How we handle personal data is set out in the Privacy Policy, which forms part of these terms and is written to meet India's Digital Personal Data Protection Act, 2023.

20. Changes to these terms

We may update these terms; the date at the top changes when we do. For a change that materially affects a client, we tell you by email or in the portal rather than quietly editing the page. Continuing to use the service after a change means you accept it.

21. Things outside anyone's control

Neither side is liable for failing to perform because of something genuinely beyond its control — an outage at a provider, a network or power failure, natural disaster, government action, or similar. Payment obligations already due are not excused.

22. Governing law and disputes

These terms are governed by the laws of India, and the courts of Delhi, India have exclusive jurisdiction. Before going to court, please write to us — most things are settled with one honest conversation.

23. The rest

If a clause turns out to be unenforceable, the rest still stands. Not enforcing something once doesn't waive it. You may not transfer these terms to someone else without our agreement; we may transfer them if our business is transferred. Together with any signed agreement and the Privacy Policy, this is the whole agreement between us about the website and its tools. There is no third-party beneficiary.

24. Contact

Questions about these terms: support@seyreon.com · +91 63988 00516 · contact page. Invoicing: billing@seyreon.com.